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Reservations Agent

Job Description and Requirements

Job Description

Reservation Agent (Omani Role vacant / Expat role vacant)

The job of Reservations Agent is executed satisfactorily when:

- Kempinski Reservation standards are implemented and complied to.
- All relevant data is entered and maintained in the systems in a timely and accurate manner.
- Data is reviewed on an ongoing basis.

Kempinski Hotel Muscat 

Key Responsibilities:

- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
- Ensure clients' satisfaction and adherence to Kempinski service standards. 
- Follow internal credit policy.
- Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Spot-check reservations made the previous day and check all VIP arrivals.
- Test calls LQA / IFH results > 85%.

Requirements 

Desired Skills & Qualifications:

- Ability to work and communicate in a multinational environment, including oral and written language skills in English; Arabic advantage.
- Operational knowledge of the role
- Luxury Hotel Experiences. 
- Communication skills.
- Basic knowledge of Opera & Computer systems, including Microsoft Office (Word, Excel and PowerPoint).
- Passion for hospitality and the European elegance of service.